Industrial Butcher respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or using our services. This Privacy Policy explains how we collect, use, store and protect your personal information.

Who We Are

Our website is operated by Industrial Butcher, a Pretoria-based butcher supplying meat products to households, businesses, restaurants, caterers and events.

Our website address is: https://industrialbutcher.co.za/

For privacy-related questions, you can contact us at:

Email: info@industrialbutcher.co.za
Phone: 084 037 8238

What Personal Information We Collect and Why We Collect It

We may collect personal information when you browse our website, contact us, create an account, place an order, request a quote, arrange delivery or otherwise interact with Industrial Butcher.

Depending on how you use our website, this information may include your:

• Name and surname
• Email address
• Telephone number
• Billing and delivery address
• Order and purchase information
• Account information
• Communications with us
• IP address, browser type and device information
• Website usage and cookie information

We collect and use this information only where reasonably necessary to operate our website, process orders, provide our services, communicate with customers and meet our legal obligations.

Online Orders

When you place an order through our website, we may collect information necessary to process and fulfil your purchase. This may include your contact details, billing information, delivery address, products ordered and information relating to your transaction.

We use this information to:

• Process and manage your order
• Confirm your purchase
• Prepare your products
• Arrange collection or delivery
• Communicate with you about your order
• Provide customer support
• Maintain appropriate transaction and business records

Payment Information

When you make an online payment, your transaction may be processed through a third-party payment service provider.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider. Industrial Butcher does not necessarily receive or store your complete debit or credit card details.

The payment provider’s own privacy policy and terms may also apply when you use its services.

Contact Forms

When you submit an enquiry through a contact form, we may collect your name, email address, telephone number and any information you include in your message.

We use this information to respond to your enquiry and provide the information or assistance you requested.

Customer Accounts

If our website allows you to create a customer account, we may store the information you provide in your account profile.

You may be able to access or update certain account information by logging into your account. Website administrators may also access information where necessary to manage accounts, orders and customer support.

Cookies

Our website may use cookies and similar technologies to help the website function correctly, remember user preferences, understand how visitors use the website and improve the overall shopping experience.

Cookies are small files stored on your device when you visit a website. Some cookies may be necessary for features such as your shopping cart, checkout process, account login and website security.

Other cookies may be used for analytics or other optional functionality.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Embedded Content From Other Websites

Pages on our website may include embedded content such as videos, maps, images or other third-party content.

Embedded content from another website may behave in the same way as if you visited that website directly. Those third parties may collect information about you, use cookies or monitor your interaction with their content according to their own privacy policies.

Analytics

We may use website analytics tools to understand how visitors find and use our website.

Analytics information may include pages visited, time spent on the website, general device information, traffic sources and interactions with website features.

We use this information to understand website performance, improve the customer experience and identify technical or usability issues.

Who We Share Your Personal Information With

We do not sell your personal information.

Where necessary to operate our business and fulfil your order, information may be shared with trusted third-party service providers, such as:

• Payment service providers
• Delivery or courier providers
• Website hosting and technical service providers
• Email and communication platforms
• Analytics providers
• Professional advisers or service providers where necessary

We may also disclose information where required by South African law, a court order or another lawful authority.

Third parties are responsible for handling personal information in accordance with applicable privacy and data protection requirements.

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Order and transaction information may need to be retained for accounting, tax, administrative, dispute-resolution and legal purposes.

Account information may be retained while your account remains active. Certain information may continue to be retained after account closure where we have a legitimate or legal reason to keep it.

Your Rights Over Your Personal Information

Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of personal information where appropriate
• Object to certain processing of your personal information
• Withdraw consent where processing is based on your consent

Certain information may need to be retained where Industrial Butcher has a legal, regulatory, administrative or security obligation to keep it.

To make a privacy-related request, contact us at info@industrialbutcher.co.za.

How We Protect Your Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

While we take reasonable steps to protect information, no website, electronic communication or online storage system can be guaranteed to be completely secure.

Data Breaches

If a security incident involving personal information occurs, we will investigate the incident and take reasonable steps to limit its impact.

Where required by applicable law, we will notify the appropriate authorities and affected individuals.

Third-Party Websites

Our website may contain links to websites operated by third parties.

Industrial Butcher is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Children’s Privacy

Our website and online store are not specifically intended to collect personal information from children.

Where a minor uses our services, appropriate involvement or consent from a parent or legal guardian may be required.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal requirements or data-processing practices change.

The latest version published on this website will apply.

Contact Information

If you have questions about this Privacy Policy or how Industrial Butcher handles your personal information, please contact us:

Industrial Butcher
Email: info@industrialbutcher.co.za
Phone: 084 037 8238
Website: industrialbutcher.co.za

If you believe your personal information has been handled in a manner that does not comply with applicable South African privacy law, you may also have the right to lodge a complaint with the Information Regulator of South Africa.