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Contact Info
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Address
Romanian 9520 Faires Farm Road,
Carlsbad, NC 28213. -
Phone
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Email
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Frequently
Asked Questions.
Find answers to common questions about our meat products, orders, delivery, payment options, bulk purchases and custom meat packages.
What types of meat does Industrial Butcher sell?
Industrial Butcher offers a range of beef, chicken, pork, lamb and boerewors. We also offer meat combos, bulk orders and custom options to suit different needs.
Can I customise my meat order?
Yes. You can customise your order by selecting your preferred meat types, cuts and quantities. Contact our team to discuss what you need and we'll help put together your order.
Do you offer bulk meat orders?
Yes. We supply bulk meat orders for households, restaurants, caterers, businesses and events. Larger orders can be tailored according to your required products and quantities.
Do you deliver meat?
Yes. Delivery is available to selected areas. Please contact us with your location to confirm delivery availability, fees and any minimum order requirements.
How can I place an order?
You can place an order through our online store once available or contact Industrial Butcher directly for assistance with meat combos, bulk purchases and custom orders.
What payment methods do you accept?
Industrial Butcher accepts available payment methods displayed during checkout. Payment options may vary depending on whether you order online or directly through our team.
Is payment required before my order is prepared?
Some orders may require payment or payment confirmation before preparation begins, particularly custom and larger orders. Our team will confirm the requirements when you place your order.
Can I pay for my order online?
Yes. Once our online payment facility is available, you will be able to securely pay for eligible orders during the checkout process.
How will I know if my payment was successful?
You should receive an order or payment confirmation after a successful online transaction. If you are unsure whether your payment was received, please contact us before making another payment.
What should I do if my payment fails?
If your payment is unsuccessful, first check that your payment details are correct and try again. If the problem continues, contact our team for assistance or information about alternative payment options.
How can I contact Industrial Butcher for help?
You can contact our team on 084 037 8238 for assistance with products, orders, bulk purchases, custom meat packages or general enquiries.
Can you help me choose the right meat for my needs?
Yes. Tell us what you're preparing, how many people you're serving and your preferences, and our team can help you choose suitable meat and quantities.
Can I make changes to my order after placing it?
Contact us as soon as possible if you need to change your order. Changes will depend on whether your order has already been prepared or processed.
What should I do if there is a problem with my order?
Please contact us as soon as possible and provide your order details along with information about the issue. Our team will review it and assist you with the next steps.
Can you help with large or custom orders?
Yes. We can assist with bulk and custom orders for households, restaurants, caterers, businesses and events. Contact us with your requirements for assistance.
How do I place an order?
You can place an order through our online store or contact Industrial Butcher directly for assistance with bulk orders, meat combos and custom requirements.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. Changes or cancellations may not be possible once your order has been confirmed, prepared or processed.
Can I place a custom meat order?
Yes. Custom orders allow you to choose your preferred meat types, cuts and quantities. Contact our team with your requirements, and we'll assist you with your order.
Do you accept returns or exchanges?
No. Due to the perishable nature of our meat products and food safety requirements, we do not accept returns or exchanges. If there is a problem with your order, please contact us as soon as possible so our team can review the issue.
What should I check when receiving my order?
Please check your order when it is delivered or collected to make sure you have received the correct products and quantities. If anything appears incorrect or damaged, contact us as soon as possible with your order details.